This Privacy Policy explains how Cleaners Ealing collects, uses, stores, and protects personal data relating to customers and prospective customers in the Ealing area. It is intended to provide clear information in accordance with the UK General Data Protection Regulation and other applicable data protection laws.
This Privacy Policy applies to all Cleaners Ealing customers and individuals who make enquiries, bookings, or otherwise interact with us in the Ealing area, whether online, by phone, or in person.
We collect only the personal data that is necessary to provide our cleaning services, manage our relationship with you, and comply with our legal obligations. The types of personal data we may collect include:
Identification and contact details such as your full name, home address, property access information that you choose to share, billing address, and general location in the Ealing area.
Communication details such as the content of your enquiries, booking requests, feedback, and any correspondence relating to our services.
Service information such as details of the services you request, frequency and timing of visits, property type, and any specific instructions you provide to enable us to perform the service safely and effectively.
Payment and billing information such as transaction records, invoices, amounts paid, payment dates, and the payment method used. We do not store full payment card details where payments are processed through third party payment providers.
Technical and usage information such as information about how you interact with our website or online booking tools, including pages visited, time and date of access, and basic device or browser data where this is collected through essential cookies or similar technologies.
We collect personal data directly from you when you contact us to request a quote, make a booking, amend or cancel a booking, provide instructions to our cleaners, or send us feedback or complaints.
We may also receive personal data from third party partners or platforms that you use to book cleaning services, where they share booking details with us so we can fulfil your request. In such cases we only receive the information necessary to perform the agreed services.
Some information may be collected automatically through your use of our website or online tools, subject to your browser settings and applicable law.
We process personal data only where there is a lawful basis under data protection law. Depending on the context, we rely on the following lawful bases:
Contract performance: We process personal data to enter into and perform a contract with you, including handling your bookings, providing cleaning services, managing payments, and communicating with you about your services.
Legitimate interests: We process personal data for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This includes managing our customer relationships, improving our services, handling enquiries, preventing fraud or misuse of our services, and supporting business administration.
Legal obligation: We process personal data where necessary to comply with legal and regulatory obligations, including accounting, tax, and record-keeping requirements, and to cooperate with law enforcement or regulatory authorities where required by law.
Consent: In limited circumstances we may rely on your consent, for example for certain types of optional communications or where required by law. Where we rely on consent, you are free to withdraw it at any time.
We use the personal data we collect for the following purposes:
To provide, manage, and tailor the cleaning services you request in the Ealing area, including arranging appointments, allocating cleaners, and following your instructions.
To manage bookings, rescheduling, and cancellations, and to send you confirmations, reminders, and relevant service updates.
To process payments, issue invoices, manage billing queries, and maintain accurate financial records.
To respond to your enquiries, feedback, and complaints, and to provide customer support.
To monitor the quality and performance of our services, improve our processes, and train staff.
To enforce our terms and conditions, protect our rights, and prevent or detect fraud or misuse of our services.
To comply with legal and regulatory requirements applicable to our business.
We retain personal data only for as long as is necessary for the purposes for which it was collected, and to meet legal, accounting, or reporting requirements.
Customer account and booking information is generally kept for a period that enables us to provide ongoing services, manage our relationship with you, and respond to queries about past services. After this period, information is securely deleted or anonymised unless a longer retention period is required by law.
Financial and transaction records are retained for the period required by applicable tax and accounting laws. In some cases, relevant information may be retained for longer where necessary for the establishment, exercise, or defence of legal claims.
When we no longer need personal data, we will take appropriate steps to delete or anonymise it securely.
We may share personal data with carefully selected third parties that act as data processors on our behalf. These processors are engaged only to the extent necessary to support our service delivery and business operations, and they are contractually required to protect your data and process it only according to our documented instructions.
Examples of such processors include:
IT and hosting providers that operate our booking systems, customer databases, or website infrastructure.
Payment processing providers that handle card or electronic payments securely.
Customer service and communication tools used to manage enquiries and service notifications.
Professional advisers such as accountants or legal advisers, where access to limited personal data is necessary for the services they provide.
We may also disclose personal data to public authorities, regulators, or law enforcement agencies where required by law, or where necessary to protect our rights, property, or the safety of our customers or staff.
We do not sell your personal data to third parties.
Where any of our processors or service providers are located outside the United Kingdom or the European Economic Area, we take appropriate steps to ensure that your personal data is afforded an equivalent level of protection. This may include using standard contractual clauses or other safeguards recognised under applicable data protection law.
We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. Measures may include access controls, role-based permissions, secure storage, and staff training on data protection responsibilities.
While we strive to protect your personal data, no system can be completely secure. You are also responsible for taking reasonable steps to protect your own information, such as keeping any login details confidential where applicable.
If you are a customer or individual located in the Ealing area whose personal data is processed by Cleaners Ealing, you have certain rights under data protection law. These rights include:
The right of access: You have the right to request confirmation of whether we process your personal data and, if so, to receive a copy of that data, along with certain information about how it is used.
The right to rectification: You have the right to request that inaccurate or incomplete personal data be corrected or updated.
The right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
The right to restrict processing: You may request that we restrict the processing of your personal data in specific situations, such as where you contest its accuracy or object to our processing.
The right to data portability: In some cases, you may request that we provide your personal data in a structured, commonly used, and machine-readable format, or transmit it directly to another controller, where technically feasible.
The right to object: You have the right to object to our processing of your personal data where we rely on legitimate interests, on grounds relating to your particular situation. We will stop processing unless we can demonstrate compelling legitimate grounds or the processing is required for legal claims.
Where we rely on consent as a lawful basis, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
You can exercise your data protection rights by contacting us with sufficient information to identify you and your relationship with Cleaners Ealing. We may need to verify your identity to respond to your request and to ensure that your data is protected.
If you have concerns about how we handle your personal data, we encourage you to contact us in the first instance so we can address your concerns. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom if you believe that your data protection rights have been infringed.
This Privacy Policy applies to all customers and individuals using Cleaners Ealing services in the Ealing area. It does not apply to third party websites, platforms, or services that may be linked to or used in connection with our services, which are subject to their own privacy practices.
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data processing practices. Any updated version will be effective from the date of publication. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
Our cleaners Ealing are the most reliable time and our prices are the greatest! Give us a cal today and save money!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
(77)
