These Terms and Conditions set out the basis on which Cleaners Ealing provides domestic and commercial cleaning services. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the individual, company or organisation booking or receiving the services.
Company means Cleaners Ealing, the provider of the cleaning services.
Cleaner means any employee, subcontractor or representative engaged by the Company to deliver the services.
Services means any cleaning or related services provided by the Company to the Client.
Premises means the property or location where the services are to be carried out.
The Company provides a range of cleaning services, including but not limited to regular domestic cleaning, one-off deep cleaning, end of tenancy cleaning, office and commercial cleaning, and specialist cleaning where agreed in advance. The specific services to be delivered will be confirmed at the time of booking based on the Client's requirements.
The Company reserves the right to refuse or discontinue services at any Premises that are unsafe, unsuitable or where the Cleaner is subjected to abuse, harassment or any form of discriminatory behaviour.
Bookings can be made by the Client through the Company's chosen communication channels. When making a booking, the Client must provide accurate information, including the Premises address, type and size of property, preferred date and time, access instructions, and any specific requirements.
All bookings are subject to availability and are not confirmed until the Company provides explicit confirmation. The Company may propose alternative dates or times where the requested slot is unavailable.
It is the Client's responsibility to ensure that the Premises are accessible at the agreed time. Any issues relating to access, parking restrictions or entry codes must be communicated in advance. If a Cleaner cannot gain access to the Premises at the agreed time, a call-out or cancellation fee may apply.
The Company may request a deposit or pre-authorisation to secure a booking, especially for larger or specialist services. Any such requirement will be communicated to the Client at the time of booking.
Prices for services are quoted based on the information provided by the Client. The Company may provide estimates by reference to property size, type of service, expected time required, and any additional tasks requested.
All prices are given in pounds sterling and, unless expressly stated otherwise, are inclusive of any applicable taxes. The Company reserves the right to adjust its pricing structure periodically, and updated prices will apply to new bookings from the date of publication or notification.
If the actual condition of the Premises differs significantly from the description provided at booking, the Company may adjust the fee, shorten the service time or decline to proceed with the service. Any changes in price will be discussed with the Client before work continues where reasonably possible.
Payment terms will be confirmed at the time of booking. The Company may accept payment by card, bank transfer or other approved methods. The Client must ensure that payment details provided are valid and that sufficient funds are available.
For one-off and end of tenancy services, payment is generally due on or before the day of service, and in many cases may be required in advance. For regular cleaning services, the Company may invoice weekly, fortnightly or monthly, or require payment at each visit, as agreed with the Client.
Where payment is not received by the agreed due date, the Company reserves the right to charge interest on overdue amounts, to suspend further services and to take reasonable steps to recover outstanding sums. The Client will be responsible for all reasonable costs incurred in the collection of overdue payments.
The Client may cancel or reschedule a booking by giving the Company adequate notice. Unless stated otherwise in writing, the minimum notice period for cancellation or rescheduling is 24 hours before the scheduled start time.
If the Client cancels or reschedules with less than the required notice period, the Company reserves the right to charge a late cancellation fee, which may be up to the full value of the scheduled service. This fee covers the Cleaner’s reserved time and any administrative costs.
If the Cleaner is unable to gain access to the Premises at the agreed time due to factors within the Client's control, such as incorrect keys, absence of an authorised person or failure to provide entry codes, the visit may be treated as a late cancellation and the applicable fee may be charged.
In the unlikely event that the Company needs to cancel or reschedule a booking, it will give the Client as much notice as reasonably practicable and offer an alternative appointment. The Company will not be liable for any consequential loss arising from such cancellation or rescheduling.
The Client agrees to provide a safe working environment for the Cleaner and to ensure that basic utilities such as electricity, running water and adequate lighting are available during the service. The Client must also ensure that any alarms are properly disarmed or access instructions are clearly provided.
The Client must inform the Company of any hazards at the Premises, including but not limited to loose wiring, fragile items, structural defects, or the presence of hazardous substances. The Company reserves the right to refuse to clean areas deemed unsafe.
The Client is responsible for securing cash, jewellery and other valuables before the Cleaner arrives. The Company does not accept responsibility for loss of valuables not properly secured.
The Company aims to provide services to a professional standard consistent with the type of service booked. If the Client is not satisfied with any aspect of the service, they must notify the Company within 24 hours of completion of the visit, providing reasonable details.
Where a complaint is properly made and justified, the Company will, at its discretion, arrange a re-clean of the affected areas or offer another reasonable remedy. This guarantee applies only where the Client has complied with these Terms and Conditions and where the Premises were in a state that allowed the work to be carried out as agreed.
The Company maintains appropriate insurance in respect of its cleaning activities. Details of cover can be provided upon request. The Client should ensure that their own home or business insurance policies are in place and up to date.
The Company will take reasonable care in the performance of the services but cannot be held liable for normal wear and tear, pre-existing damage or defects, or deterioration arising from the proper use of cleaning products.
The Company’s liability for any loss or damage arising from the services, whether in contract, tort or otherwise, shall be limited to the value of the individual service visit during which the incident occurred, except where such limitation is not permitted by law.
The Company will not be liable for any indirect or consequential loss, such as loss of profit, loss of opportunity, or loss of enjoyment, arising out of or in connection with the services.
In the event that damage or breakage occurs during the service, the Cleaner must be notified by the Client as soon as reasonably practicable, and in any case no later than 24 hours after the service. The Company will investigate the circumstances of the incident.
Where the Company is found to be responsible, it may, at its discretion, repair the damage, arrange for a replacement of the item, or offer fair compensation based on the age and condition of the item. The Company is not obliged to replace items on a new-for-old basis.
The Company shall not be held liable for damage to items that are inherently fragile, incorrectly installed, not securely fixed, or not suitable for cleaning with conventional products, where such characteristics were not disclosed to the Company in advance.
Where the Client provides keys or access devices to the Company, these will be stored and handled with reasonable care. The Client is responsible for ensuring that keys supplied operate correctly and that sufficient sets are provided if multiple Cleaners are required.
If a key or access device is lost by the Company, the Company’s liability will be limited to the reasonable cost of cutting a new key or replacing the access device. The Company is not responsible for the cost of changing locks unless otherwise required by law.
The Client must inform the Company promptly of any changes to locks, alarm codes or access arrangements to avoid service disruption.
Unless otherwise agreed, the Company will supply the cleaning products and equipment necessary to perform the services. The Client must inform the Company in advance of any allergies, sensitivities or preferences relating to cleaning products.
If the Client requests the use of their own products or equipment, this will be at the Client’s risk. The Company is not responsible for damage or unsatisfactory results caused by unsuitable or faulty products or equipment provided by the Client.
The Company complies with relevant waste regulations and will only handle waste in a lawful and responsible manner. During cleaning visits, small quantities of household waste may be bagged and placed in the Client’s designated bins at the Premises.
The Company does not provide large-scale waste removal, skip hire or disposal of hazardous materials as part of standard cleaning services. This includes, but is not limited to, building rubble, clinical waste, chemicals, paint, oil, asbestos, and electrical items requiring specialist disposal.
It is the Client’s responsibility to ensure that any waste left for disposal in the Premises bins is suitable for normal collection services and complies with local regulations. Where additional waste removal services are requested, these must be agreed separately and may incur extra charges.
The Company operates in accordance with applicable health and safety regulations. Cleaners are instructed to use safe working practices and may refuse to undertake tasks that, in their reasonable opinion, risk their health or safety.
The Client must not request the Cleaner to use ladders or equipment in a manner that is unsafe, to lift excessive weights, or to handle hazardous substances. The Company will not be liable for injury or damage arising from tasks performed at the specific insistence of the Client that fall outside reasonable safety guidelines.
The Client agrees to treat Cleaners with respect and not to subject them to verbal or physical abuse, harassment or discrimination. The Company reserves the right to cancel services immediately where such behaviour occurs, without refund.
The Company will treat Client information as confidential and use it only as necessary to provide services, manage bookings, handle payments and communicate with the Client. Personal data will be processed in accordance with applicable data protection laws.
The Client agrees not to disclose or misuse any confidential information relating to the Company, its staff or its business operations.
The Company may use employees or subcontractors to carry out the services. All personnel engaged by the Company are required to follow its operational standards and policies.
The Client agrees not to directly solicit, employ or engage any Cleaner introduced by the Company for a period of 12 months after the last service without the Company’s prior written consent. If the Client breaches this clause, the Company may charge a reasonable introduction or recruitment fee.
The Company may update or amend these Terms and Conditions from time to time. The latest version will apply to all new bookings and to ongoing services after notification to the Client, where required by law or good practice.
Continued use of the services after any changes take effect will be deemed acceptance of the updated Terms and Conditions.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
These Terms and Conditions constitute the entire agreement between the Company and the Client in relation to the provision of cleaning services and supersede any previous agreements, understandings or arrangements, whether written or oral. No representation, undertaking or promise shall be taken to have been given or implied except as expressly set out in these Terms and Conditions.
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Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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