Terms and Conditions for Cleaners Ealing

These Terms and Conditions set out the basis on which cleaning services are provided by Cleaners Ealing, including domestic cleaning, commercial cleaning, end of tenancy cleaning, one-off deep cleaning, and related maintenance tasks. By making a booking, confirming a schedule, or allowing access to the premises, the customer agrees to be bound by these terms. For the purposes of this document, references to “we”, “us”, and “our” mean the service provider, and references to “you” or “the customer” mean the individual or business requesting the service.

The purpose of these terms is to ensure a clear and fair arrangement for both sides. They explain how cleaning appointments are booked, how payments are handled, what happens if a booking is changed or cancelled, and the limits of liability that apply in ordinary service use. They also confirm the approach to waste handling and the legal rules that govern the agreement. The wording below should be read carefully before any cleaning service is confirmed.

These terms apply to all cleaning services supplied under the name Cleaners Ealing, whether the booking is made as a one-off appointment or as part of a recurring arrangement. They are intended to be legally binding and may be updated from time to time where necessary. Any change will apply only to new bookings or to ongoing services where the customer has been notified in advance and the change is permitted by law.

Booking Process

Bookings are accepted subject to availability, suitability of the requested service, and confirmation by us. A booking request does not create a binding contract until we have acknowledged the appointment and confirmed the service details. We may ask for information about the property, the scope of work, access arrangements, parking, pets, special materials, or any other factor that may affect the service. The customer must provide accurate and complete details at the time of booking.

Where the service requires a quotation, the price may be based on the information supplied before the visit. If the actual condition of the premises differs materially from the description given, we reserve the right to revise the scope, duration, or price of the service. This may include adding extra time, adjusting the staffing level, or limiting the work to the agreed priorities. In all cases, a cleaning agreement or service confirmation will normally reflect the tasks to be carried out and the basis on which the appointment has been scheduled.

Customers must ensure that the property is ready for cleaning on the agreed date and time. This includes arranging access, providing any necessary codes or keys, securing pets, and removing items that are not to be handled. If the customer wishes the cleaners to use particular products, equipment, or methods, this must be discussed in advance and agreed by us. We may refuse any instruction that is unsafe, impractical, or likely to damage surfaces, appliances, or fixtures. A booking may also be declined if the requested work falls outside our normal service terms.

Payments and Charges

Prices for professional cleaning services will be agreed in advance where possible. Rates may be offered on an hourly basis, fixed-price basis, or as a quoted project fee depending on the type of work. Unless stated otherwise, all charges are exclusive of any applicable taxes, fees, or surcharges that may be required by law. Any estimate is given in good faith and is valid only for the stated period, if one is specified. We may revise the price where there has been a significant change to the service request or the property condition.

Payment is due in accordance with the payment terms confirmed at the time of booking or invoicing. For some services, payment may be required before the appointment, on the day of service, or within a stated period after the invoice date. We accept payment only by the methods made available at the time of booking or invoice issue. If payment is not made when due, we may suspend future services, withhold any non-essential work, or charge reasonable costs associated with recovery of the debt, subject always to applicable law.

Any discounts, promotional prices, or package rates apply only under the conditions stated at the time they are offered. They cannot normally be combined unless expressly permitted. If the customer reduces the scope of the service after confirmation, the charge may remain based on the minimum booked time or the agreed fixed rate. Where materials or specialist equipment are requested, additional charges may apply. The customer is responsible for any bank fees, card processing differences, or failed payment costs imposed by their payment provider.

Cancellations, Rescheduling, and Missed Appointments

We understand that plans can change, so cancellations and rescheduling requests are accepted in line with the notice period agreed at booking. Unless a different period is stated, the customer should provide reasonable notice before the appointment time. If a cancellation is made too late, or if access is not provided at the scheduled time, a late cancellation fee or call-out fee may apply to cover reserved staff time and travel preparation. The exact charge will depend on the type of service and the timing of the change.

Where a customer wishes to reschedule, we will make reasonable efforts to offer an alternative slot, subject to availability. However, we cannot guarantee the same date, time, cleaner, or service duration. If a recurring appointment is repeatedly altered, postponed, or missed, we may review the arrangement and require the customer to confirm future bookings in writing. For services involving a team or extensive preparation, cancellation terms may be stricter because the work is reserved and scheduled in advance.

We reserve the right to cancel or postpone a booking where the property is unsafe, inaccessible, not as described, or where circumstances beyond our control prevent performance of the service. This may include severe weather, transport disruption, staff illness, or emergencies. In such cases, we will aim to notify the customer as soon as reasonably possible and offer a new appointment where practicable. Our liability for unavoidable cancellation is limited to refunding any prepaid amount for the cancelled portion of the service, unless additional rights apply under law.

Service Standards and Customer Responsibilities

We will carry out cleaning work with reasonable care and skill and in accordance with the agreed scope of service. The customer must provide a safe working environment and disclose any known hazards, including broken fittings, exposed wiring, unstable flooring, infestations, biohazards, aggressive animals, or restricted access areas. If a hazard is identified during the service, we may stop work in that area until the issue is resolved. This may affect the outcome of the appointment but will not necessarily entitle the customer to a reduction in price if the issue was not disclosed beforehand.

The customer is responsible for securing or removing valuables, cash, jewellery, important documents, fragile items, and items of sentimental value before the service begins. Although our staff are expected to work carefully, we cannot take responsibility for items that were already damaged, poorly fixed, unstable, or unsuitable for normal cleaning. If the customer wants us to avoid specific objects, surfaces, or rooms, this must be communicated clearly in advance. For efficiency and safety, we may decline to move heavy furniture, lift unsafe objects, or handle items that require specialist treatment unless expressly agreed.

Where keys, alarm codes, or access devices are provided, the customer is responsible for ensuring they work properly and are returned or stored according to the agreed arrangement. If access cannot be gained due to incorrect information or a fault with the access system, the appointment may still be charged in whole or in part. We may also make brief notes about service completion, observed issues, or special instructions for future visits, in line with our data handling obligations and any privacy notices that apply.

Liability and Limitations

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded by law. Subject to that, our total liability arising from any cleaning service, whether in contract, tort, negligence, or otherwise, shall be limited to the amount paid or payable for the specific service giving rise to the claim, unless a higher limit is required by law. This limitation is intended to be fair and proportionate to the nature of the service.

We are not liable for indirect, special, or consequential losses, including loss of profit, loss of business, loss of opportunity, or reputational damage. We are also not responsible for pre-existing damage, hidden defects, wear and tear, staining that cannot reasonably be removed, or deterioration caused by unsuitable materials or incorrect maintenance. Results can vary depending on the age and condition of surfaces, the products used previously, and the nature of the dirt or contamination. A cleaning service is not a guarantee that every mark, odour, or stain will be fully removed.

If damage is caused by our proven negligence, we may choose, at our discretion and where appropriate, to repair, replace, re-clean, or compensate for the affected item, subject to the limitations above and any insurance arrangements. The customer must notify us of any claim within a reasonable time after discovery and must provide evidence of the damage and the circumstances in which it occurred. Failure to allow us a reasonable opportunity to inspect or remedy the issue may affect the outcome of any claim.

Waste Regulations and Disposal

In carrying out cleaning work, we may remove waste, packaging, disposable cloths, vacuumed debris, and other residue associated with the service. All handling and disposal of waste will be carried out in accordance with applicable UK waste regulations and any local disposal requirements that apply at the time of service. We will not knowingly dispose of controlled, hazardous, clinical, or illegal waste unless this has been specifically agreed in advance and can lawfully be managed by the service.

The customer remains responsible for ensuring that any special waste streams are identified before the appointment, including sharps, bodily fluids, asbestos-related materials, chemicals, mould contamination beyond routine cleaning, or items requiring licensed disposal. If such material is encountered unexpectedly, we may stop work in the affected area and request further instruction. Additional charges may apply where specialist handling, protective equipment, or separate collection procedures are necessary. We will not be liable for any failure to remove waste that was not disclosed, not permitted, or not suitable for standard cleaning services.

Where waste is bagged or removed from the property, the customer must make suitable arrangements for final disposal unless we have expressly agreed to transport it as part of the service. In all cases, we will act reasonably and lawfully and will not leave waste in a condition that creates unnecessary risk or nuisance. The customer agrees to cooperate with any request to identify, separate, or isolate waste materials so that the service can be completed safely and in compliance with environmental obligations.

Insurance, Complaints, and General Terms

We may hold public liability insurance or other cover appropriate to the services offered, but the existence of insurance does not expand the rights of the customer beyond these terms or the law. If the customer has a concern about the standard of service, they should raise it promptly so that we can review the matter and, where appropriate, arrange a re-clean or other remedy. Any complaint should be supported by reasonable detail and evidence so it can be assessed fairly. Delayed notification may make it harder to establish what happened and what remedy, if any, is appropriate.

If any provision of these terms is found to be invalid, unlawful, or unenforceable, that provision will be treated as severed to the extent necessary, and the remainder will continue in full force. No failure or delay by us in enforcing any right shall operate as a waiver of that right. Nothing in these terms creates a partnership, agency, or employment relationship between the customer and our staff beyond the service arrangement itself. The customer may not assign or transfer the benefit of the service without our prior written consent.

These terms, together with any written quote, booking confirmation, or agreed service specification, form the entire agreement between the parties in relation to the relevant service. Any additional terms requested by the customer will only apply if agreed in writing. We may subcontract or assign performance of the service where appropriate, provided that any subcontractor is instructed to work to the same reasonable standard. The customer’s statutory rights are not affected by these terms.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where the customer is entitled by mandatory law to bring proceedings in another jurisdiction. This provision applies regardless of where the booking was made or where the service was performed.

The intention of this clause is to provide legal certainty for both the customer and the service provider. It ensures that any questions about interpretation, enforcement, or remedy are dealt with under a single legal framework. If any dispute cannot be resolved informally, the parties may rely on the usual legal and procedural remedies available under English law.

These terms are designed to be read alongside any specific service agreement that may apply to a particular type of clean, quotation, or recurring arrangement. If there is any conflict between a written service confirmation and these general terms, the written confirmation will apply only to the extent of that conflict. All other provisions will remain in force. The use of variations such as cleaning services in Ealing, cleaner service terms, or domestic and commercial cleaning terms refers to the same underlying service framework described here.

By confirming a booking with Cleaners Ealing, the customer acknowledges that they have read, understood, and agreed to these Terms and Conditions. The customer is encouraged to check the service details carefully before the appointment date and to raise any questions or concerns in advance so that expectations are clear. These terms are intended to support a reliable, lawful, and professional service relationship for every scheduled cleaning appointment.